Important documents

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E-banking

E-banking is an efficient and secure system that enables you to realise your financial transactions 24 hours a day, without having to go to the Bank, by means of IT technology.

RAZVOJNA BANKA VOJVODINE a.d. Novi Sad offers you the possibility of using E-banking service in order to make your payment operations easier. Such way of communication enables the realisation of your payment order, certificate reception, checking your current account balance, as well as many other services and reports.

P R E T E R A N I

SPECIAL OFFER!!!

There are two services available to E-banking users:

· Free Financial Statement to two emails

· Free text messages about account balance, outflows and inflows per account

· Lower tariffs for electronic accounts.

· A complete account balance per dinar or foreign currency accounts

HALCOM service centre Hal E- bank

Asseco 24x7 service centre FX Client

How?

If you haven’t done this already, you need to open an account at one of the business units of RAZVOJNA BANKA VOJVODINE a.d. Novi Sad.

If you already use some services, you can add the Bank account at your existing payment card, by lodging a request and submitting the follow-up documentation.

First time users need to order card issuance by lodging a request and submitting the follow-up documentation.

Necessary documentation for Hal E-bank

1. If a company is already a Hal E-bank user, it submits the following documents to the Bank:

Document

Number of Copies

Signed by
Contract on Providing E-banking to Legal Entities or Entrepreneurs

2

Legal Representative
Terms and Conditions for Using EBANK

2

Legal Representative and a Person Authorised to Use Services
Request for Granting the Use of Hal E-banking Service – E-Banking Application Form

1

Legal Representative and a Person Authorised to Use Services
Application Form for Legal Entities – Foreign Currency Transactions if the Entity Wants to Apply to Use E-services for Foreign Currency Payments.

1

Legal Representative and a Person Authorised to Use Services
A Copy of the Digital Certificate of the Legal Representative

1

Legal Representative and a Person Authorised to Use Services
Copies of IDs of Individual Users

1

Copy of the Certificate of Registration of the Legal Person at the Business Registry Agency (for legal entities which need to register at some other competent authority – a copy of certificate of registering the entity with a possible amendment to the registry of the competent authority; for tenants meeting - minutes from the last meeting, TIN certificate)

Certificate cannot be older than six months. Otherwise, go to the site of Business Registry Agency and have it certified with a stamp and a signature.

1

2. If a company hasn’t used Hal E-bank services up to now, it submits the following documentation to the Bank:

Document

Number of Copies

Signed by

Agreement on Providing E-banking to Legal Entities or Entrepreneurs

2

Legal Representative
Terms and Conditions for Using EBANK

2

Legal Representative and a Person Authorised to Use Services
Request for Granting the Use of Hal E-banking Service – E-Banking Application Form

1

Legal Representative and a Person Authorised to Use Services
Application Form for Legal Representatives – Foreign Currency Transactions if the Entity Wants to Apply to Use E-services for Foreign Currency Payments.

1

Legal Representative and a Person Authorised to Use Services
Filled in CA1 and CA2 Forms for Getting a Two-Copy Personalised Smart Card

1

Legal Representative and a Person
Copies of IDs of Individual Users

1

Copy of the Certificate of Registration of the Legal Person at the Business Registry Agency (for legal entities which need to register at some other competent authority – a copy of certificate of registering the entity with a possible amendment to the registry of the competent authority; for meeting of tenants - minutes from the last meeting, TIN certificate)

Certificate cannot be older than six months. Otherwise, go to the site of Business Registry Agency and have it certified with a stamp and a signature.

1

Necessary Documentation for FX Clients

1. If a company is already a FX client user, it submits the following documents to the Bank:

Document

Number of Copies

Signed by
Contract on Providing E-banking to Legal Entities or Entrepreneurs

2

Legal Representative
Terms and Conditions for Using EBANK

2

Legal Representative and a Person Authorised to Use Services
Request for Granting the Use of Hal E-banking Service – E-Banking Application Form with a given user name from the card which suits the data from the ID of the authorised person.

1

Legal Representative and a Person Authorised to Use Services
Copies of IDs of Individual Users

1

Copy of the Certificate of Registration of the Legal Person at the Business Registry Agency (for legal entities which need to register at some other competent authority – a copy of certificate of registering the entity with a possible amendment to the registry of the competent authority; for tenants meeting - minutes from the last meeting, TIN certificate)

Certificate cannot be older than six months. Otherwise, go to the site of Business Registry Agency and have it certified with a stamp and a signature.

1

2. If a company has not used FX services up to now, it submits the following documentation to the Bank:

Document

Number of Copies

Signed by

Agreement on Providing E-banking to Legal Entities or Entrepreneurs

2

Legal Representative
Terms and Conditions for Using EBANK

2

Legal Representative and a Person Authorised to Use Services
Request for Granting the Use of Hal E-banking Service – E-Banking Application Form

1

Legal Representative and a Person Authorised to Use Services
Copies of IDs of Individual Users

1

Copy of the Certificate of Registration of the Legal Person at the Business Registry Agency (for legal entities which need to register at some other competent authority – a copy of certificate of registering the entity with a possible amendment to the registry of the competent authority; for meeting of tenants - minutes from the last meeting, TIN certificate)

Certificate cannot be older than six months. Otherwise, go to the site of Business Registry Agency and have it certified with a stamp and a signature.

1

Necessary Equipment:

  • Personalised Smart Card
  • Smart Card Reader - ordering
  • PC – minimum system requirement: Pentium 300 MHz, 128 MB RAM, CD reader and USB port
  • Internet connection or a modem for establishing call line
  • OS: Windows 2000, XP or Vista

FAQ

Who do I contact to start using Hal E-bank service?

If you haven’t used the service by now, you can go to the nearest business unit of RAZVOJNA BANKA VOJVODINE a.d. Novi Sad for further guidance.

Who do I contact for technical support when using Hal E-banking?

For legal entities using Hal E-banking via RAZVOJNA BANKA VOJVODINE a.d. Novi Sad, customer care centre is available at (+381) 21 4884780 and at e-bank@rbv.rs workdays from 8AM to 4 PM for all the necessary technical information.

For HALEBANK users, customer care centre is available at (+381) 11 30 32 432 workdays from 8.30 AM to 4.30 PM and at helpdesk@halcom.rs.

For Asseco 24x7 users, customer care centre is available at (+381) 11 30 32 432 workdays from 8.30 AM to 4.30 PM and at helpdesk@24x7.rs.